Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information.
1.Who We Are
Welcome to Shamrock Fences (“we,” “our,” “us”). Shamrock Fences is a locally owned and operated fencing company serving homeowners across the Triangle / Raleigh–Durham area and Coastal & Southeastern North Carolina. Our website is https://shamrockfences.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms of this Privacy Policy.
2.Information We Collect
Personal Information
When you contact us, request an estimate, or interact with our website, we may collect the following personal information:
- Name
- Email address
- Phone number
- Property address
- Project details and preferences
This information is collected through the following channels on our website:
Estimate Request & Contact Forms
When you submit a form on our website to request a fence estimate or contact us, your information is sent directly to our team via our email system.
AI Chat Assistant
Our website chat assistant (powered by Elfsight) may collect your name, phone number, and email address to help connect you with our team.
Instant Fence Estimate Tool
When you use our draw-your-fence instant estimate tool (powered by MySalesman), we collect your contact details and project specifications to generate your estimate.
Non-Personal Information
We automatically collect certain non-personal information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
- General geographic location (city/region level)
This data is collected through Google Analytics and is used solely to understand how visitors use our website so we can improve your experience. This information does not personally identify you.
3.How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide fence estimates
- Schedule consultations and deliver fencing services
- Communicate with you about your project via phone, email, or text message
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not use your personal information for unrelated marketing purposes. We do not sell, rent, or trade your personal information to any third parties.
4.Text Messaging
When you provide your phone number and consent to receive text messages from Shamrock Fences, you may receive conversational and informational SMS messages related to your fence project, such as appointment confirmations, project updates, and estimate follow-ups. We do not send promotional or marketing text messages.
- Reply STOP to opt out of text messages at any time
- Reply HELP for support
- Message and data rates may apply
- Messaging frequency varies
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
By providing your phone number on any of our forms or through our chat assistant, you agree to receive informational text messages from Shamrock Fences related to your inquiry or project. You can opt out at any time by replying STOP.
6.Third-Party Services & Links
Our website uses the following third-party services to operate and improve your experience. Each service operates under its own privacy policy, and we encourage you to review them:
MySalesman
Powers our instant fence estimate drawing tool. Collects contact details and project specifications you provide during the estimate process.
Elfsight
Powers our AI website chat assistant. May store contact details you submit during chat conversations.
Google Analytics
Collects anonymous website usage data (pages visited, session duration, device type) to help us understand and improve our website.
Wisetack
If you apply for fence financing through our website, Wisetack collects and processes your financial information under their own privacy policy. We do not store or have access to your financial data.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites.
8.Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our website is secure. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9.How Long We Retain Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services and complying with legal obligations. If you request that your data be deleted, we will comply promptly unless retention is required by law.
10.Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of text message communications at any time by replying STOP
- Withdraw consent to data processing
To exercise any of these rights, please contact us using the details provided below.
11.Payment & Billing Information
We process fence project payments and any financing arrangements through trusted third-party providers, including Wisetack for customer financing. We do not store credit card details, bank account information, or any financial data on our servers or website. All payment processing is handled securely by our third-party partners.
12.Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
13.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14.Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
Shamrock Fences
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